ZOLOTAYA KORONA

works in the bank's branches in Nizhnevartovsk

Official websites of money transfer systems

1.  Information on the directions of money transfers.

Money transfers can be sent/received in the Russian Federation and some countries of the Near and Far Abroad. More information about the constituent entities of the Russian Federation, the list of countries and localities where it is possible to send/receive a transfer can be found on the system's website: https://koronapay.com/transfers/

2. Clients can receive funds transferred in their favor in cash at the cash desks of the bank's branches, the list and working hours of which can be found here: https://www.bankermak.ru/about-the-bank/operating-cash-desks-and-dop-ofisy/

3. Information obtained for the purpose of identifying Clients - individuals, client representatives - individuals, beneficiaries - individuals and beneficial owners provided by an individual for the implementation/receipt of funds under the money transfer system:

Full name (if any), date and place of birth, citizenship.

For citizens of the Russian Federation:

• passport of a citizen of the Russian Federation;

• diplomatic passport, service passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation;

• birth certificate of a citizen of the Russian Federation (for citizens of the Russian Federation under 14 years of age);

• temporary identity card of a citizen of the Russian Federation, issued for the period of registration of a passport of a citizen of the Russian Federation.

For foreign citizens:

• passport of a foreign citizen.

For stateless persons:

• a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document certifying the identity of a stateless person;

• temporary residence permit, residence permit

• an identity document of a person who does not have a valid identity document, for the period of consideration of an application for recognition as a citizen of the Russian Federation or for admission to citizenship of the Russian Federation;

• refugee certificate, certificate of consideration of an application for recognition as a refugee on the territory of the Russian Federation on the merits.

Other documents recognized as documents certifying the identity of a citizen of the Russian Federation in accordance with the legislation of the Russian Federation, and documents certifying the identity of a foreign citizen and stateless persons in accordance with the legislation of the Russian Federation and an international treaty of the Russian Federation.

Migration card details: card number, start date of stay and end date of stay in the Russian Federation.

Details of the document confirming the right of a foreign citizen or stateless person to stay (reside) in the Russian Federation: series (if any) and document number, start date of the right to stay (reside), end date of the right to stay (reside).

Minor clients cannot send or receive transfers without opening an account without the written consent of one of the legal representatives of the minor.

4.1. On the term of the transfer of funds.

Money transfers can be received immediately after assigning the Transfer Control Number (TCN), which is indicated on the Transfer Application form issued by the bank to the Client. The possibility of issuing transfers by the bank depends on the currency, the amount of the transfer based on the availability of funds in the cash desk of the bank branch.

4.2. List of information that the Payer must provide to the Recipient in order to receive money transfers. The Payer must provide the name of the money transfer system, amount of money transfer and TCN (transfer control number, this number is confidential). It is desirable that the Payer inform the Recipient in which bank the DP can be received. The list of money transfers issuance points can be found on the website: https://www.bankermak.ru/about-the-bank/operating-cash-desks-and-dop-ofisy/

4.3. Terms of provision of additional services.

The Sender and Recipient can track money transfers status on the website koronapay.com

The system can determine the procedure for informing Clients about the fact of acceptance/issuance, the status of the transfer and the terms of remuneration for this service. The availability of such a service and its cost are established directly during the transaction and are communicated to the Client by the bank operator providing the money transfer service.

4.4. Procedure for recalling a money transfer order by the Payer.

Revocation of a money transfer at the initiative of the Payer is possible only if the bank operator does not confirm the sending of the transfer. After the bank operator confirms the sending of the transfer, only a refund of the money transfer to the Payer is possible. If the details are changed at the request of the Payer (for example: full name of the Recipient), the bank has the right to charge a fee for changing the details in the amount established by the Bank's Tariffs.

4.5. Procedure for returning funds to the Payer.

A money transfer can be returned before it is issued to the Recipient and is made on the basis of an application from the Sender to the bank where the money transfer was sent. The identity of the Sender must be confirmed by an identity document. In this case, only an amount  of the money transfer is refunded to the Sender (the fee for sending is not refunded).

4.6. Procedure for filing claims by the Client and the procedure for settling them.

The Client has the right to contact the bank or directly the system by phone, indicated on the Transfer Application form, or in person write a statement (claim) addressed to the bank manager. The Bank, together with the system, makes every effort to quickly resolve the dispute by correspondence and telephone conversations. If it is impossible to resolve the dispute, the Client has the right to go to court.

4.7. Information on possible risks of unauthorized access.

In order to reduce the risks of unauthorized access to information provided by the Payer to the Recipient for the purpose of receiving a money transfer, the Bank strongly recommends never to disclose information about TCN (transfer control number), as well as other transfer details, to third parties.

5. Information on the transfer amount and the amount of fees charged.

5.1. On the minimum and maximum amounts of money transfers.

The minimum the amount of the money transfer is not provided for by the Rules of the Zolotaya Korona Payment System. The maximum amount of one money transfer is 600,000 rubles or 10,000 US dollars/10,000 euros. The ruble equivalent is calculated at the exchange rate of the Bank of Russia on the date of acceptance of the money transfer.

Other restrictions on the acceptance and payment of money transfers are established by the "Terms and Conditions of the implementation of money transfers Zolotaya Korona and are posted on the website: https://koronapay.com/transfers/tariffs/offline/

The system can set the maximum sending/payment of a money transfer taking into account the presence of such established requirements in the country of location of the sender/recipient

5.2. The amount and procedure for collecting remuneration when implementing money transfers.

5.3. Amount of remuneration for additional services.

The system may establish the possibility of distinguishing the currency of the funds deposited by the Payer and the currency of the transferred funds. In this case, the currency is converted at the rate of RNKO "Payment Center" (LLC) at the time of sending the transfer. The possibility of such an operation, the amount of funds deposited for the transfer and the remuneration are determined by the bank operator based on the data provided by the system at the time of the operation. If desired, the Client can exchange funds for making a money transfer in the required currency at the rate set by the bank (not at the rate of the system).